ARTICLE 1 - COLLECTION OF PERSONAL DATA
Orders and browsing on Silumen:
When you interact with our website, for example by making purchases or creating a customer account, we collect the personal information you share with us. This information, which is essential for processing and delivering your orders, includes your name, email address, postal address and telephone number. It is shared with our logistics partners to fulfil your order and is deleted from their systems once the process is complete. For deliveries outside Europe, this data is also passed on to the international carriers concerned. When you browse Silumen, your IP address is collected automatically, helping us learn more about the browser and operating system you use. Cookies may be stored on or read from your browser to improve your user experience, mainly through the services you request, such as orders.
Email communications:
If you choose to receive our email communications, we use your address to inform you about Silumen news and offers. You can unsubscribe at any time via the link provided for this purpose in our emails or by contacting us directly. Our emailing platform complies with international data protection standards, respects the principles of confidentiality and is committed to guaranteeing the security of your data in accordance with the GDPR.
Audience analysis:
We use tools such as Google Analytics to better understand how our website is used and to improve its content based on your interactions. The data provided to these tools, including data relating to your browsing and purchases, is anonymised for any analysis carried out outside Europe.
Product reviews:
After a purchase, your information (email, surname, first name and order reference) is shared with our partner responsible for collecting your reviews. Your email address is not published on our website and this data is not shared with any other company.
Advertising:
We use advertising cookies to show you personalised ads based on your browsing. This data, collected anonymously, is used exclusively for advertising purposes.
Retention of your data:
The retention period of your personal data varies according to its use and our legal obligations. For purchases, data is kept for as long as necessary to manage our business relationship. If you agree to receive our communications, your data is kept until you request its deletion or after a period of inactivity of 3 years. Inactive customer accounts are also deleted after a maximum period of 3 years following the last interaction. For any information request or job application, data is kept for 3 years after its collection or your last contact.
ARTICLE 2 - CONSENT
Obtaining your consent:
When you provide us with your personal information in the course of a transaction, for example to confirm your identity, make a purchase, arrange a delivery or process a return, we take this as your consent to the collection and use of your data for these specific purposes. For any other use of your data, such as marketing operations, we will ask for your explicit consent or give you the opportunity to refuse such use.
Withdrawing your consent
If you change your mind and no longer wish us to contact you, collect or share your information, you are free to let us know at any time. To do so, write to us at 11 Rue Jean Baptiste Charcot 92400 Courbevoie, FRANCE or send us an email at the following address: contact@silumen.com
ARTICLE 3 - USE OF COOKIES
At Silumen, we care about your browsing and shopping experience. For this purpose, our website uses cookies, small text files saved by your browser on your computer, tablet or smartphone. These cookies retain useful information that makes browsing easier and enables certain features.
First-party cookies:
First-party cookies, issued by Silumen, are essential for our website to work properly. They save the information you enter in forms so you do not have to fill it in again on your next visits, secure access to your account and manage your shopping cart. These cookies are necessary and cannot be disabled.
Examples of first-party cookies used on our website:
session_id: a unique session identifier that allows our platform to remember the details of your session.
cart: saves your shopping cart information for two weeks.
secure_session_id and storefront_digest: help ensure the security and integrity of the session and of access to the website.
For more details about our cookies, visit our dedicated page https://silumen.com/en/pages/politique-de-confidentialite-cookies.
Third-party cookies:
We also work with partners who may place third-party cookies in order to:
Measure audience: these cookies help us understand how you interact with our website so that we can improve our services.
Target advertising: they allow us to show you ads tailored to your interests to enrich your Silumen experience.
Managing cookies:
You are in control of the use of cookies and can adjust your browser settings to be notified of their presence, accept them or block them. Please note that blocking cookies may affect certain features of the website, such as keeping items in your cart.
To manage cookies in your browser:
Chrome, Firefox, Internet Explorer, Safari: you will find specific instructions on the official websites of these browsers or in dedicated online guides. Cookies are generally deleted at the end of your session, although some may have a longer lifespan, not exceeding 12 months in accordance with regulations.
To adjust your cookie preferences on Silumen via Cookiefirst, click the icon at the bottom left.
ARTICLE 4 - DISCLOSURE OF PERSONAL INFORMATION
At Silumen, the confidentiality of your personal information is paramount. We undertake to disclose your personal data only in the following cases:
Legal compliance:
If required by applicable law or in the event of a breach of our General Terms and Conditions of Sale and Use.
Protection of rights:
To defend our rights, property or safety and those of third parties, where necessary.
We have put strict measures in place to ensure our compliance with the General Data Protection Regulation (GDPR). Your personal information will not be shared with third parties without your explicit consent, except in the circumstances set out above. We work with trusted partners who help us manage and optimise our website, provided that they undertake to keep this information confidential.
For marketing or advertising purposes, we may share anonymised data or cookies with our partners. This data will not allow you to be identified directly. You are free to refuse the sharing of this information by stating your objection.
ARTICLE 5 - PAYMENTS BY ALTAPAY
Our website uses Altapay to process secure payments. Altapay is a reputable payment platform that allows us to offer you a variety of reliable and secure payment options.
Transaction security:
When you make a purchase on Silumen and enter your credit card details, this data is encrypted and processed directly by Altapay via a secure connection using the SSL (Secure Socket Layer) protocol. Altapay also uses strong encryption, such as AES-256, to guarantee the security of your payment information.
Although we strive to protect the security of your personal information during transactions, it is important to note that data transmission over the Internet is never 100% secure. However, by working with Altapay, we adhere to high industry security standards, including compliance with the PCI-DSS (Payment Card Industry Data Security Standard), to ensure that credit card information is processed securely by our website and its payment service providers.
Data confidentiality:
Altapay has its own privacy policy regarding the processing of payment information, which we invite you to read to understand how your personal information is processed in the course of purchase transactions. We do not store your credit card details on our servers.
Support and contact:
If you have any questions about payments, or if you encounter any problems during your transaction, please do not hesitate to contact us. We are here to help make sure your shopping experience is smooth and secure.
ARTICLE 6 - SERVICES PROVIDED BY THIRD PARTIES
Silumen works with various third-party providers to offer quality services. These partners are carefully selected and only access your personal information to the extent necessary to perform their services.
Providers' privacy policies:
It is important to note that some of our providers, in particular those handling payments and transactions, have their own privacy policies. For these providers, you should read their policies to understand how your information will be processed.
Providers' jurisdictions:
Providers may be based or operate in jurisdictions different from yours or from that of Silumen. This means that the information provided to these providers in the course of a transaction may be subject to the laws of their jurisdiction. For example, if you are in Canada and your transaction is processed in the United States, your information could be disclosed in accordance with US law.
Browsing and third-party websites:
When you leave our website via a link or are redirected to a third-party website or application, you are no longer covered by our Privacy Policy or our General Terms and Conditions of Sale and Use. We encourage you to read the privacy policies of third-party websites carefully to understand their practices.
External links:
Our website may contain links to other websites. Please note that Silumen is not responsible for the privacy practices of these external websites. We recommend that you familiarise yourself with their privacy policies.
ARTICLE 7 - DATA SECURITY
At Silumen, the security of your personal data is our priority. To this end, we take preventive measures and follow industry security standards to prevent the loss, misuse, unauthorised access, disclosure, alteration or unintentional destruction of your information.
Transaction security:
When you send us your credit card information, it is protected by SSL (Secure Socket Layer) encryption and stored with AES-256 encryption. Although no electronic transmission or storage system is perfectly secure, we strictly apply all the requirements of the PCI-DSS standard and adopt advanced security practices recognised by the industry.
Personal security recommendations:
As part of our commitment to the security of your personal data, we have simplified the login process to make your experience on Silumen both secure and convenient. Here is how you can help keep your data secure:
Simplified login:
To access your account or complete a purchase, you now only need to enter your email address. You will then receive a 6-digit code by email, which you will use to log in. This method, known as two-factor authentication, adds an extra layer of security by ensuring that only the owner of the email address can access the account.
Security of your email:
Make sure that access to your email inbox is secure. Use a strong, unique password and consider enabling two-factor authentication for your email if your provider offers it.
Caution with unsolicited emails:
Be alert to phishing attempts that may try to trick you into providing personal information or clicking on malicious links. Silumen will never ask you for your password or sensitive information by email.
Regular updates:
Keep your browser and operating system up to date to protect yourself against known security vulnerabilities.
By adopting these practices, you actively contribute to the security of your personal information online. At Silumen, we take rigorous measures to protect your data, but security is a shared responsibility.
ARTICLE 8 - AGE REQUIREMENTS
By accessing and using the Silumen website, you confirm that you have reached the age of majority in your jurisdiction of residence, thereby allowing you to enter into a legal agreement. In addition, by accepting these terms, you consent to minors in your care using this website under your supervision.
This condition ensures that interactions on our website take place with full legal capacity and in compliance with the rules protecting minors online.
ARTICLE 9 - CHANGES TO THE PRIVACY POLICY
Silumen reserves the right to amend this privacy policy at any time. To stay informed of any changes, we invite you to consult this page regularly. Changes will take effect as soon as they are published on our website.
In the event of a significant update to this policy, we will notify you of the changes here, so that you are always aware of the information we collect, how we use it and the circumstances in which it may be shared.
Furthermore, if Silumen is acquired by or merged with another company, your information may be transferred to the new owners so that we can continue to provide you with our services and products.
QUESTIONS AND CONTACT DETAILS
In accordance with the General Data Protection Regulation (GDPR), Silumen undertakes to respect your rights regarding the protection of personal data. If you wish to access your data, rectify it, delete it, restrict its processing, contest its accuracy, exercise your right to data portability, object to its processing, unsubscribe from our email communications, or if you have any questions on these subjects, please contact us by email.
For any request, please provide your surname, first name, address and email, together with proof of your identity. This will help us process your request more efficiently.
Copyright and intellectual property
1. General
The Silumen website, accessible at https://silumen.com/, and all the elements it contains, in particular texts, images, photographs, videos, logos, icons, sounds, software, databases and any other material published on the website, are protected by the laws in force on intellectual property and copyright. Silumen or its partners hold all intellectual property rights or rights of use over all the elements accessible on the website.
2. Use of content
Any reproduction, representation, modification, publication or adaptation of all or part of the elements of the website, by whatever means or process, is prohibited without the prior written authorisation of Silumen. Any unauthorised use of the website or of any of the elements it contains will be considered an infringement and prosecuted in accordance with the provisions of Articles L.335-2 et seq. of the French Intellectual Property Code.
3. Licences of use
Use of the website https://silumen.com/ does not grant the user a licence to use the content of the website. Any commercial use or distribution of the content on the website is strictly prohibited without the prior written consent of Silumen. This prohibition extends to copies, modifications, translations, compilations or any other use of the website content that does not respect copyright.
4. User contributions
Users of the Silumen website may be invited to submit their own content, such as comments, reviews or images. By providing content to the website, users automatically grant Silumen a non-exclusive, perpetual, irrevocable and royalty-free right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute and display this content throughout the world, in any media. Users represent and warrant that they own or hold the necessary rights to the content they submit, that it does not violate any law and that it does not infringe the rights of third parties.
5. Reporting copyright infringements
If you believe that any content published on the Silumen website infringes your copyright or the copyright of others, please contact us immediately at contact@silumen.com, so that we can take the appropriate action.
Applicable law and jurisdiction
1. Applicable law
These terms of use of the website https://silumen.com/, including, without limitation, commercial transactions and any disputes arising from them, are governed by and construed in accordance with French law, without giving effect to any conflict of laws principles.
2. Dispute resolution
Any dispute, controversy or claim arising out of or in connection with these terms of use, including their validity, invalidity, breach or termination, will be settled by arbitration or submitted to the exclusive jurisdiction of the French courts in the city of Nanterre, unless otherwise required by mandatory provisions of law.
The parties agree to submit any dispute or litigation exclusively to the jurisdiction of the French courts. The French language will be preferred in legal proceedings.
3. Alternative dispute resolution
Before initiating legal proceedings, the parties undertake to attempt to resolve any dispute relating to the use of the website https://silumen.com/ through mediation or any other form of alternative dispute resolution. Details of this alternative procedure will be provided at the request of either party.