Bank card
All payments made by bank card are exclusively in euros (EUR). They are processed securely in accordance with the applicable French and international interbank rules.
No need to worry! Silumen is not involved in the payment process. We do not in any way receive, record or store any information relating to your bank details.
To prevent any fraud, Silumen is 100% secure thanks to its HTTPS and SSL protocol.
Bank transfer
For this payment method, simply choose "Bank Transfer" as your payment option and you will then receive our company's bank details by email. The order will be finally confirmed and shipped once the transfer appears in the bank account belonging to Silumen.
IMPORTANT: if you pay by bank transfer, the order preparation time (excluding delivery time) will be extended to include the time needed to receive and process your transfer.
Administrative mandate
We work with local authorities and administrative mandates are accepted. To use this payment method, you need to send a purchase order signed and stamped by your organisation to customer service by email at: contact@silumen.com.
Please make sure the following information is included:
- the product references (the code shown on the product page)
- the light colour
- the quantity required
- the billing address + the organisation's SIRET number
- the delivery address (if different from the billing address)
- the name and telephone number of a contact person for delivery.
Pay in 3 instalments by card
We are delighted to offer you a payment solution at no extra cost. You can now pay in 3 instalments for any purchase between €50 and €1,500, thanks to our trusted partner payment platforms: Alma and Bancontact. Enjoy the flexibility of these secure payment options to make your shopping experience more convenient and pleasant. Make your selection with complete peace of mind and enjoy a simple, transparent payment process that keeps you in control of your budget with no extra fees. We remain committed to offering you the best service and a hassle-free shopping experience on our website. To find out more, go to the page dedicated to interest-free payment in 3 instalments.
Do you have a credit note?
Credit notes can be used across the whole website and are valid for one year from their date of issue. They can be used in full or in part, and can be combined with other payment methods. To use one, simply enter the code provided by our customer service in the "Discount code" field when confirming your order. The amount of the credit note will be automatically deducted from the total amount of your cart.