Shipping policy

We work every day to guarantee a quality delivery service with our GLS, Mondial Relay or Colissimo partners, by offering you 3 delivery methods according to your need. The availability of the delivery method depends on the weight and dimension of the package. The products are delivered to the address indicated by the consumer on the order form and only on the geographic areas that we serve.

3 delivery methods are offered to you:

• withdrawal in a relay point via Mondial Relay within 5 to 10 working days,
• Standard home delivery within 5 to 10 working days
• Express home delivery within 24 hours to 72 hours worked. All orders are shipped with a tracking number.

Shipping costs include preparation and packaging costs as well as shipping costs. There is no hidden costs. The preparation costs are fixed, while the transport costs vary and are flat -rate according to the total weight and the dimension of the package as well as the recipient country. Delivery is offered in mainland France for any order of an amount greater than € 59.90 purchase (excluding shipping costs). Silumen reserves the right to involve the service provider and the services of his choice for all orders placed on the site.

💡 We recommend that you group all your items in a single order. We cannot group two orders placed separately and shipping costs apply to each of them. The dimensions of the boxes are appropriate and your items are properly protected.

Standard delivery is made by our partner Colissimo.

/!\ ATTENTION : Your package is likely to be delivered in mailbox if the dimensions of the package allow it. In case of absence, a passing notice will be filed. Recover your package in the post office or in the relay point closest to you (refer to that entered on the notice).

*This time can be significantly lying in times of large order of order by carriers (especially in times of confinement or holidays)and excluding preparation time.

Metropolitan France: 5 to 10 working days*

/!\ ATTENTION :Your package must respond to certain dimensions to be able to be eligible for world delivery.

Upinends, newspaper merchants, pressings, florists, opticians, etc. : You can choose the available relay point closest to your home by selecting it when choosing a delivery service on your order.

*This time can be significantly lying in times of major order of order by carriers (especially in times of confinement or celebrations) and excluding preparation time.

We decline any responsibility for the extension ofdelivery delayDue to the carrier in the event of major forces, loss of products or strike. In the cases mentioned above, please contact us to start ainvestigationwith the carrier. All efforts are made, as long as necessary, to find this package. If necessary, the merchant will deliver a new package identical to its costs or will reimburse the total amount of the order.

Silumen cannot be held responsible for everythingDelivery failuredue to an address declared asincompleteby the carrier. If a package returns the mention "incomplete address" or declared NPAI (does not live in the address indicated) by the transport company, we will make a credit or the cancellation of the order upon return in our offices.