How do I pay in instalments?
- Add the items of your choice to your basket, then click the "Proceed to checkout" button on the "Order summary" page. Make sure your basket total is between a minimum of €50 and a maximum of €1,500.
- At the "Payment" step, choose the "Alma - Pay in 3 instalments" option.
- Click the "Review order" button, then "Pay now".
- You will be automatically redirected to our partner Alma. Then click the "Confirm these instalments" button.
- Fill in and confirm your personal details on our partner Alma's platform.
- Take the time to read and accept the pre-contractual and contractual information.
- Enter your bank card details and confirm your instalment payment request.
Once the order has been shipped, Alma will charge you the first instalment. You will receive a notification when the payment has been processed. Every 30 days, your bank card will be charged automatically for the remaining instalments. You will be notified by an alert.
Eligibility conditions for this service:
- The total order amount must be between €50 and €1,500, excluding shipping costs. If you meet this criterion, the Alma payment method will be offered to you when you complete your payment.
- Your bank card is a Carte Bleue, Mastercard or VISA with an expiry date more than 4 months away. Please note: prepaid cards are not accepted for this service.
- You are of legal age.
- The delivery and billing address is in France.
What happens if I withdraw from my order?
You have 14 calendar days to withdraw from your order. If the order is cancelled, you will receive your refund from Alma within 5 to 7 working days.
When you exercise your right of withdrawal from the sales contract, the credit agreement is automatically terminated at no cost and without penalty.
If you wish to return one or more items or cancel your order, you must complete the returns form to notify Silumen customer service of your intention to return. The refund process differs depending on your payment schedule, the amount paid, and whether the refund is full or partial. Please note that delivery charges are non-refundable!
If a full refund is requested, Alma will refund all payments made in full.
In the event of a partial return of an order, two scenarios may arise:
- If the partial refund amount exceeds the remaining balance of your order, the refund amount will be credited to the original payment method.
- However, if the partial refund is less than the remaining balance of your order, this amount will be deducted from the remaining balance and then spread equally across the remaining payments.
Remember to check your updated payment plan in the Alma app.